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TheresaG5
Level 1

Experiencing Web-Connect Disconnect with Wells Fargo

Suddenly cannot web-connect with Wells Fargo to download transactions into the QB file. The WFB site indicates that QB does not support older versions of QB and that I need to update my QB. I currently have QB-Accountant 2020. I would think I have a pretty current version of QB. It was working fine until yesterday (3/18/2021); all the other banks seem to be working fine. This issue is the same in the Quicken software as well. Anyone else having this issue?

1 Comment 1
JonpriL
Moderator

Experiencing Web-Connect Disconnect with Wells Fargo

Hello @TheresaG5,

 

Let's perform a few troubleshooting steps so you can download your bank transactions from Wells Fargo in QuickBooks Desktop.

 

To start with, online services such as QuickBooks Bank Feeds works well with the latest released version. With this, here's how you can download and install it:

  1. Go to Help.
  2. Select Update QuickBooks Desktop.
  3. Under Overview, select Update Now.
  4. Click Get Updates.

But if you've already confirmed the latest update has been installed, let's repair QuickBooks instead. Let me show you how.

  1. Go to Start.
  2. Select Control Panel.
  3. Under Program and Features, select Uninstall a Program.
  4. From the list of applications, select QuickBooks.
  5. Select Uninstall/Change.
  6. Click Repair.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Banking with QuickBooks Desktop.

 

If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.

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