Hello,
I am a Quickbooks Online customer and very happy with the software to run my business.
With the offering of 3% interest in QB Checking Envelopes, I decided to transfer a large sum of money from another business account to QuickBooks Checking (Envelope). It said 3 to 5 business days to complete the transaction. I was without my funds for 10 days and I had to call 5 times into QuickBooks Checking and Green Dot Bank to finally someone asked me to go back to the external bank and get a trace number, which I did and started a case. It took 2 days after that for the case to get resolved and receive my funds in the Envelope.
The whole experience was horrible and wasted so much of my time and was very unpleasant.
Then I received today an email from Quickbooks that says, my case is closed because they did not see any issue with my debit card? Debit Card??? My case had nothing to do with Debit Card.
I see significant lack of attention to details and total chaos between the relationship of QuickBooks and Green Dot Bank.
I did not even receive an apology for sitting on my funds for 10 days without interest and wasting so much of my time.
Recommendation to others:
Quickbooks is an awesome Software for running your SMB financials.
Quickbooks Checking and Green Dot Bank are horrible with Zero customer service talent.
Regards
-Lino
