First Horizon transaction description instead of transaction detail

Thank you for reaching out to us, @Sarah_buildyourbooks.

The bank transactions that are showing here in QBO depend on what your bank institution has shared with us.

Let's work together to sort this out. We can check the settings of your bank transactions to see if the show bank details option is checked to view your transaction details. Here's how:

1. Go to Transactions.
2. Choose Bank Transactions.
3. Click the Gear Icon (Settings) under the Banking section.
4. Tick the Show bank details.

I've attached a screenshot for your visual reference.

If the banking details aren't still showing, I have a workaround for you. You can edit the transaction through Memo option instead. Here's how:
 

1. Choose the For Review tab.
2. Select the accurate Transaction you want to correct.
3. Type your preferred detail name in the Memo.

Additionally, you can visit this page if you want to exclude a bank transaction you downloaded in QuickBooks Online and upload the specific transaction manually to your QuickBooks Online account.

Add a comment if you still have queries about your transaction details. I'd love to help you. 

I have bank details on in the settings. This isn't an issue of not knowing how QBO works. It's a problem that First Horizon started transmitting the transaction description instead of transaction detail. 

We now have to login to First Horizon to get the transaction details, and it would be quicker to simply download the csv from first horizon and upload into QBO with the correct details, rather than manually enter details into the memo line.

There is a mapping issue that came up when First Horizon did their Business account update on 11/12/24. QBO Support needs to map the field for Bank Detail to pull from Transaction Detail and not Transaction Description field from First Horizon