I got an email asking for more information and it says to reply in email but when I did I got the mailer demon.  I was asked how I am accessing QB and what steps I took.  Here is the response.

Thank you for returning to the Community, fiveftclub.

Maintaining accurate financial records for your transactions is essential for balancing your books and getting your business ready for the next year. Allow me to assist you in finding the right support to resolve the discrepancy in your account.

In cases like this one, we'll have to access your account and check for the following: 
 

• Someone undid the last reconciliation.
• Someone changed or deleted the reconciled transactions.
• Cleared transactions were unchecked (uncleared) in the account register.
• Funds were transferred from a previously reconciled bank account to a sub-account.
• Company file conversions can cause issues (from QuickBooks for Mac to Windows or QuickBooks Online to Desktop) (US only).
• The transactions were never reconciled in the company file. This might be because the file was restored from a backup, which can overwrite data and reconciliations.

Considering that there remains a discrepancy of $156.88 even after conducting a mini-reconciliation, I suggest reaching out to our Technical Support Team for a thorough investigation into this matter. They have the necessary tools to identify the root cause of the issue and will assist you in implementing a permanent solution.

Here's to get the contact details: 

1. Open your QuickBooks and head to the Help menu at the top to select QuickBooks Desktop Help.
2. This action will take you to the Have a question? window.
3. Choose Contact Us and give a brief description of your issue.
4. Click the Continue button and log in to your Intuit account.
5. *If you don't already have an account, make sure to Create a new account.
6. From there, select Continue and then Continue with my account.
7. We'll email you a single-use code and input the number.
8. *If you have more than one account, select the one you want to use and Continue.
9. Press the Continue button and choose to chat with us or Have us call you.
   
   

I've gathered a few links that offer solutions to help you find discrepancies from your previous reconciliation and address any opening balance issues you may have. Browse through these articles for the complete details:

• Enter opening balances for accounts in QuickBooks Desktop
• Get reports for previous reconciliations in QuickBooks Desktop
  
  

I understand the importance of staying on track with your year-end filings and tax form processing. That's why we have curated a series of articles to provide you with guidance and support throughout the entire process:

• Year-end guide for QuickBooks Desktop
• Year-end checklist for QuickBooks Desktop Payroll
  
  

Should you have any additional concerns or questions about clearing the entries in your reconciliation or handling discrepancies, leave a comment below. I'm here to provide further assistance and will respond as soon as possible, fiveftclub. Wishing you a wonderful day! 

Did NOT work. The uncleared transactions, which have all been reconciled previously, are all expenses that go back to 2021!

The bank account balance we know is correct, but why do some of these random charges reappear? This happesn also in my other personal business account. Anytime I try to 'correct' it, it throws my reconciliation off.

PLEASE HELP!!!!

I would ask your accountant for help - you will likely need to do journal entries to clear the old transactions. Thats what I had to do. 

Hello there, Karl.

I understand that things have been challenging for you with the random charges reappearing after they have been reconciled. I can also see how important it is to have accurate reconciliation data on your end. I've got steps to ensure you can view this correctly and route you to the right team to assist you further on this matter.

As mentioned above, there may be times when entries like expenses you already reconciled show up as unreconciled or reappear on the Reconciliation page. Below may be a few reasons for this:

• Someone undid the last reconciliation.
• Someone changed or deleted the reconciled transactions.
• Cleared transactions were unchecked (uncleared) in the account register.
• Funds were transferred from a previously reconciled bank account to a sub-account.
• Company file conversions can cause issues (from QuickBooks for Mac to Windows or QuickBooks Online to Desktop) (US only).
• The transactions were never reconciled in the company file. This might be because the file was restored from a backup, which can overwrite data and reconciliations.

To fix this, you can perform a special reconciliation, also sometimes called a "mini reconciliation". This method uses an "off-cycle" reconciliation date to make a correction. Beforehand, you have to run and customize a report so you can review your reconciliation data. This allows you to see which entries are shown unreconciled in the program.

Then, here's how to fix transactions in a bank account.

1. Go to the Banking menu at the top and choose Reconcile.
2. Select the bank account with the transactions you need to reconcile.
3. From the Date of Statement field, enter the date for an "off-cycle reconciliation." This date can be any date between your last reconciliation and the next scheduled one.
4. In the Ending Balance field, enter the balance of your last successful reconciliation. Then click Continue.
5. From the Reconcile window, check off the entries you are fixing and re-reconciling.
6. Make sure the Difference field shows $0.00. Then, select Reconcile Now when everything looks good.

For additional information, you can refer to this article: Reconcile previously deleted and re-entered checking or credit card transactions.

If the problem persists, I recommend clicking this article to see what else can be done to fix the issue: Fix issues when you're reconciling in QuickBooks Desktop.

In case the problem continues to occur, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to pull up your account details in a secure environment and the best ones to talk to regarding the next steps you need to take to fix the issue.

Lastly, you can read this article if you need more guidelines to help you fix any reconciliation issues that you might encounter: Learn the reconcile workflow in QuickBooks.

Feel free to post here in the Community if you have any concerns about reconciling your accounts in QuickBooks. I want to make sure you're taken care of, and I'm here to help you anytime, Karl. Take care always.

4 months later and no reply or update from Support?  The previously advised fixes does not work.  I still have transactions that were already cleared showing up as needing to be reconciled again.  While I can just ignore them have the long list of transactions hanging around is becoming a nuisance.

I understand that it's been four months since you've gotten any updates from our QuickBooks Support team. @fiveftclub. With concerning your transactions.

Since it's been four months, I suggest contacting our Support Team to get updates from our QuickBooks Support Team. You will get an update through email once the resolution is rolled out.

 Our working hours are from Monday to Friday, 6 AM to 6 PM, and Saturdays from 6 AM to 3 PM PST. You can reach us all at once that suits you best. 

In addition, you can check this article to learn what to do if your accounts and how to fix the beginning balance issue in QuickBooks Desktop: 

• Fix issues when you're reconciling in QuickBooks Desktop
• Fix beginning balance issues in QuickBooks Desktop

If you have further inquiries about the updates of your transactions, just add comments below. I'll be here for you.