I appreciate you performing additional troubleshooting steps, Shane.
Error 187 indicates that you've provided an incorrect answer to the security question. You can resolve the issue by following the onscreen steps to enter the correct information. If the same thing happens, visit your bank’s website to verify and update your security questions and answers.
On top of that, please ensure to use the most recent SMS and email codes to avoid authentication errors from delays, expired codes, or duplicates.
If the issue persists after completing all necessary steps, contact our live support. Our live representatives can take a closer look and determine the root cause. Be sure to check out their operation hours to determine availability.
Feel free to reach out if you have further questions about this.
