Handle a rejected or failed bank transfer payment next steps?

Hi there, @bsandall1221. I'm here with you throughout the steps.

Creating an invoice with the Rejected bank transfer service item shouldn't increase your income account. I suggest checking this service item. Make sure you selected the bank you deposited the money into under Income account. You may refer to step 2 in the article you followed.

Here's how to review and edit the item:

1. Go to the Gear icon and select Products and Services.
2. Double-click the Rejected bank transfer service item.
3. Review the account under Income account.
   
4. Change it if needed.
5. Select Save and close.

Making these changes won't apply to your past transactions. Thus, you'll have to delete the new invoice and recreate it. This way, it goes to the correct accounts. 

Once done, review the status on the dashboard. If it's no longer showing as "Needs Attention," delete the new invoice and reapply the payment to the original one.

Please come back and post about your results in getting rid of this error. I'll be happy to help until it's resolved. Keep safe always, @bsandall1221!