Let me help you get past this issue, @Pam541.
QuickBooks relies on the accuracy of the data provided by your bank. I recommend verifying the information on your bank's website to ensure that the transactions are correct. If they are, contact our support team for further investigation on the matter. If they're not, it's best to get in touch with your bank directly.
In the meantime, you can exclude the transactions and manually upload them using a CSV file with the 4-column format (Date, Description, Credit, Debit). This way, we can guarantee that your entries are matched with the appropriate accounts.
Here's how:
- Head to the Gear icon, select Import data, then Bank Data.
- You can drag and drop or select files to upload your bank statement.
- Choose your bank from the QuickBooks account dropdown button and click Continue.
- Match the columns on the file with the correct fields in QB, then select Continue.
- Tick the checkboxes to choose the transactions you want to import, and then click Continue.
- Hit Yes, and then Done.

For more detailed information, visit this article: Manually upload transactions into QuickBooks Online.
Once your entries are uploaded, you can manually categorize them or set up a bank rule to do it automatically.
For help with reconciling your accounts to match your bank statements, take a look at this article: Reconcile an account in QuickBooks Online.
Feel free to reach out if you have any other concerns with your bank transactions. We're always glad to assist you. Have a great day!