Having a problem with online version this is my second year and everytime i download from bank my transactions are double (2 of very transaction) in the accounts

Hello pdr0266,

When Online Banking updates your bank transactions automatically, the system will only download the recent ones. If you did update the Banking page manually, the system downloads 90 days worth of bank transactions. You can also check out this article for more information: How to Use Automatic and Manual Online Banking Updates.

We can remove the duplicate bank transactions by excluding them from the For Review section:

1. In the Banking tab, go to the For Review section.
2. Mark the duplicate bank transactions
3. Click the Batch action button and choose Exclude Selected.

Feel free to browse this article for reference: How to Exclude Expenses from Downloaded Bank Transactions.

I'll be around if you need anything else.

I have a similar issue with a new client. His checking account balance in QBO shows -42K but in reality his balance is +70K. As I started to review I noticed for a lot of deposits they are coming in twice - once as a credit and then as a debit. It is labeled as "general deposit" and always contains two entries. I believe this is happening automatically with bank downloads but I only started working with him yesterday so I haven't experienced it myself. 

When I began reconciling (I had to go all the way back to 2017), I made sure all of the correct deposit (credit) was reconciled. Now I am left with these debits so I need to delete them somehow, but I also want to understand why this happened.

Any feedback is much appreciated.

Jennifer Nickel

Hello there, NickelPayroll.

I'm glad to see you posting here in the Community. I'm here to assist you with reconciling the accounts.

Since you've mentioned that the deposits are coming in as credit/debit, this could be a  journal entry transactions. Like what you've said, it's also possible there are duplicate deposits in the register.

If you're still on the process of reconciling, you can delete debits if needed. Just make sure to compare the transactions with the bank statement to ensure it'll match.

In case you need a guide for reconciliation, I'm adding the article I recommend below:

https://quickbooks.intuit.com/tutorials/lessons/reconcile-accounts/.

Keep in touch with me here should you have any additional questions or concerns. The Community is always available for you.