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SM1970
Level 2

Help with deleted transactions

I just added a new Barclays credit card account. I had forgotten I used to have a previous Barclays account and 18 transactions from that were added to Quickbooks so I deleted them.  I know. Big Mistake! I reconciled Barclays but it threw off my bank account reconciliation which the payments to Barclays came from.

 

I've checked the audit log to get the original info so I can add back in the transactions, but there is no info about the dates of the transactions which took place over a two years period.

 

I'm stuck. Can anyone help with this?

 

Thank you

Solved
Best answer July 23, 2022

Best Answers
ChristineJoieR
QuickBooks Team

Help with deleted transactions

 Good day, @SM1970.

 

I recognize you want to retrieve all the deleted transactions within QuickBooks Online. I'm here to clarify some things for you.

 

For now, there is no option to restore a deleted transaction automatically. The only option is to use the Audit log to recover the details of the deleted transaction and re-enter them manually.

 

Here's how to view the deleted transaction details:

 

  1. Select Audit Log from the Gear menu.
  2. Select All Users in the Users field by clicking the Filter button.
  3. In the Date field, select All Dates.
  4. Mark the Transactions box under Events.
  5. In the Show: field, select Deleted/Voided Transactions.
  6. Click the Apply button.
  7. Find the deleted transaction and select View.
  8. Take note of the details by clicking the newly added history.

 

Check out this article for more details: Use The Audit Log To Re-enter Deleted Transactions.

 

Furthermore, here's how to add transactions directly to an account:

 

  1. Go to Bookkeeping and select Chart of accounts (Take me there).
  2. Find the account you want to review. If you're new to QuickBooks, select See your Chart of Accounts first.
  3. Select Account history from the Actions column.
  4. Select the type of transaction you want to add. 
  5. Fill out the fields to complete the transaction.
  6. When you're done, select Save.

 

Feel free to visit this article for more information: Manually add transactions to account registers in QuickBooks Online.

 

After we recreate the transaction, we can return to your register and manually change its status to Reconciled (R). You can find instructions in this article: How to Undo a Reconciliation or Unreconciled a Transaction.

 

I’m only a couple of clicks away if you need anything else. Have a Splendid Weekend!

View solution in original post

3 Comments 3
ChristineJoieR
QuickBooks Team

Help with deleted transactions

 Good day, @SM1970.

 

I recognize you want to retrieve all the deleted transactions within QuickBooks Online. I'm here to clarify some things for you.

 

For now, there is no option to restore a deleted transaction automatically. The only option is to use the Audit log to recover the details of the deleted transaction and re-enter them manually.

 

Here's how to view the deleted transaction details:

 

  1. Select Audit Log from the Gear menu.
  2. Select All Users in the Users field by clicking the Filter button.
  3. In the Date field, select All Dates.
  4. Mark the Transactions box under Events.
  5. In the Show: field, select Deleted/Voided Transactions.
  6. Click the Apply button.
  7. Find the deleted transaction and select View.
  8. Take note of the details by clicking the newly added history.

 

Check out this article for more details: Use The Audit Log To Re-enter Deleted Transactions.

 

Furthermore, here's how to add transactions directly to an account:

 

  1. Go to Bookkeeping and select Chart of accounts (Take me there).
  2. Find the account you want to review. If you're new to QuickBooks, select See your Chart of Accounts first.
  3. Select Account history from the Actions column.
  4. Select the type of transaction you want to add. 
  5. Fill out the fields to complete the transaction.
  6. When you're done, select Save.

 

Feel free to visit this article for more information: Manually add transactions to account registers in QuickBooks Online.

 

After we recreate the transaction, we can return to your register and manually change its status to Reconciled (R). You can find instructions in this article: How to Undo a Reconciliation or Unreconciled a Transaction.

 

I’m only a couple of clicks away if you need anything else. Have a Splendid Weekend!

SM1970
Level 2

Help with deleted transactions

Thank you. I really appreciate your help with this!

 

MadelynC
Moderator

Help with deleted transactions

Good day @SM1970.

 

I’m glad that my peer was able to resolve your concern about deleted transactions. Please know that you can always reach out to us whenever you need help.

 

If you need more information about managing your company, feel free to visit our Support page. It contains ways and tips to make sure everything is accurate and organized.

 

Have a great day, and keep safe!

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