I understand that you are having trouble with importing your purchase history from Home Depot Pro into QuickBooks Online (QBO), @modernpacific. Let me help you troubleshoot the issue.
Since you mentioned that you've seen green spinning dots as if it's trying to access QuickBooks, but nothing gets imported, let's perform some troubleshooting procedures to fix it.
To get started, you can access your Home Depot account in an incognito window to identify if this is a browser-related issue. An incognito window will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, you can clear the browser's cache to improve the program's performance. You can also use other supported, up-to-date browsers as an alternative. They'll provide the best and most secure experience with QuickBooks.
However, if the issue persists, I suggest reaching out to Home Depot Support for further assistance. By contacting them you will be guided and provided with the accurate and necessary steps to sort this issue out.
Additionally, I'll provide an article guide that you can visit anytime if you want to learn more details about what information can be imported to QBO: Common questions about importing data to QuickBooks Online
Feel free to reach out to us if you have any further inquiries about import data in QBO. I'll be happy to help. Have a good one.
