cancel
Showing results for 
Search instead for 
Did you mean: 
romachc
Level 1

How can I import the accountant's changes if the option is grayed out?

I removed the memory stick with the accountant's changes to replace it with my backups stick and guess thats's when this problem originated.
2 Comments 2
BigRedConsulting
Community Champion

How can I import the accountant's changes if the option is grayed out?

If you restored the file from a backup made before you create the accountant's copy, then you can't merge the accountant's changes.

Anna S
QuickBooks Team

How can I import the accountant's changes if the option is grayed out?

Hello, @romachc.

 

Allow me to provide some more information about why the import option is grayed out.

 

The option can be grayed out when you're importing the changes to the wrong company file, the restriction to the Accountant's copy was removed, or the file with the changes was upgraded to a new version or edition of QuickBooks Desktop. If one of these things seems to be the issue, you can save the changes locally to your computer and then import them. I also suggest running the verify and rebuild tool to fix any data damage that may have occurred. The steps below will show you how:

 

  1. Navigate to the File menu, hover over Utilities, and click Rebuild Data.
  2. Save a backup copy of your company file and allow the tool to run.
  3. After the tool is finished, press OK.
  4. Go to the File tab, hover over Utilities, and choose Verify Data.
  5. The tool will check your file for data issues. If there are no issues found, hit OK. If QuickBooks finds a problem, push Rebuild Now to rebuild the file's data.

 

Now you'll be able to import your Accountant's copy without any issues. You may find this article helpful: Resolve errors and unexpected results when importing the Accountant's changes.

 

I'm only a comment away if you have any other questions. Take care!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us