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oweed
Level 1

How come I lost all information on my account.

Customers are all gone. Has business name with no other information
2 Comments 2
Fiat Lux - ASIA
Level 15

How come I lost all information on my account.

Did you have a trial account?

katherinejoyceO
QuickBooks Team

How come I lost all information on my account.

Thanks for sharing your concern, @oweed

 

Missing data and viewing issues usually happened when cache and cookies are full. 

 

You'll want to access your QBO company using an incognito or private window to rule out this problem. Here are the shortcut keys:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

 

If that works, go back to your regular browser and start clearing its cache to improve your browsing experience. 

 

You may also switch to other supported browsers to further isolate the issue.

 

Additionally, I've included our QuickBooks Online Articles for future reference.

 

Don't hesitate to add a reply below if you have any other concerns or further questions. Have a great rest of the da

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