I recently opened up a QuickBooks checking account, which apparently is not managed or controlled by QuickBooks, even though they advertise as such, and their name is all over it and the only way to manage your account is through QuickBooks.
So I received a debit card with the account. I have never used the debit card; I only use this account to collect QuickBooks payments and hold money in envelopes. Well, my card number was stolen and used at Hulu. I cancelled the card (that I had never even used) and ordered a replacement card. I called QuickBooks, who transferred me to Green Dot, who then transferred me BACK to QuickBooks.
So, I tell the customer service rep about what happened. His response is that he will file a dispute, and someone will call me back, and that he will cancel my card and order me a new one. I explain that I have already taken care of that, and then he says ok, I'll just file the dispute, and someone will give you a call later today. Only to then go on to say that I personally have to file the dispute by putting my name, address, phone, email, and last 4 of my social, and then PHYSICALLY MAIL that PERSONAL INFORMATION to some random address and wait 20 days.
So, QuickBooks was compromised, and someone stole my card number from their system, used it to steal money from me, and the only way I can get it back is to compromise my identity and account information myself, and then wait and pray... This feels like it is a dangerous situation in which the consumers are put at significant risk and QuickBooks has no obligation to provide security or protection or even a pathway to resolution that doesn't involve further compromising identity details, and though they are asking/marketing to hold money for personal accounts and businesses?
I feel like a consumer protection complaint at the very least needs to be made about this issue.
