How do I fix the problem of having a question mark inside the account names?

I know how to resolve it, jinha-kim.

Let's re-sort your Chart of Accounts to fix it. You can follow these steps:

1. Go to Lists menu and select Chart of Accounts.
2. Place a check-mark in the Include Inactive.
3. Click on Account drop-down and select Re-sort List.
4. Hit OK to confirm.

    

We also need to make sure that your company file isn't damage. Let's run the Verify and Rebuild Data to check any company file issues.

1. Click on the File menu. Hover your cursor to the Utilities and select Verify Data.
2. QuickBooks will scan your file to see the cause of the error.
3. Select File menu again.
4. Go to Utilities and select Rebuild Data.

Don't hesitate to drop a reply if you need more help.

Hi AlexV,

I just check marked "Include Inactive" and pressed "re-sort my list" on Chart of Accounts tab, however, it only resort the list and did not remove the question marks in account names.

I also verified data as you told me so, however, non of the files were damaged. 

Hi @jinha-kim,

Thank you for your prompt reply, and also by providing an update on your situation. 

Since you went through the steps provided by my colleague above and the issue persists, I suggest you contact our Technical Support team for further assistance. They have access to the tools required to further investigate this case.

Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

Be advised they're unavailable during weekends. You can contact them this coming Monday.

Do you have other questions or clarifications? Post them below, and I'll get back to you.