How do I link my bank account to QuickBooks when it says it’s already linked to an account?

Hi, startrainingindy.

This happens if you connect parent a credit card account and its sub-accounts.

You can't connect the parent account and sub accounts at the same time. This triggers the error you get. You'll only need to connect the account where your transactions are downloaded. If all transactions go the parent account, just connect the parent account. If they are downloaded to the individual sub-accounts, you can connect all sub-accounts.

Here's an article for additional reference: About Bank or Credit Card Sub-account Setup.

If you have additional questions, please go back to this thread.

Thank you I tried only connecting one of the accounts and I still got this error (please see photo). 

Thank you. I tried only adding one account and I still got an error message. Please see the photo for the message I received 

Thanks for the additional information, startrainingindy.

What bank are you trying to connect to QuickBooks? This will help me check in our system if there are any reported issues similar to it. 

We can also verify if the account is already connected by logging in to your QuickBooks Online account using a browser. You can follow these steps on how to look into the connected bank: 

1. Click the Accounting menu.
2. Select Chart of Accounts.
3. In the search field, you can enter the bank account name.

If there are no results shown, you can try connecting the account from there. For the app, you'll want to refresh it by ensuring that the device is updated. Then, uninstall and reinstall the app. 

After the troubleshooting steps and the same thing happens, I suggest reaching out to our Phone Support Team so they can further investigate the error you're prompted with. In the meantime, you'll want to manually upload the bank transactions. 

Keep me posted on how this works. Just mention me with your reply and I'm just around to help you with it. Take care!