I can help remove these duplicate accounts with different balances, @rock4sq.
First, you'll want to verify if these duplicate accounts displayed in your Dashboard are listed in your online banking. If so, you can disconnect them right away.
Here’s how:
- Go to your Transactions or Banking menu.
- Select the Banking tab.
- Select the tile for the bank account.
- Click the Pencil icon, then select Edit account info.
- Select the Disconnect this account on save checkbox.
- Press Save and Close.
Check out this article for more details: Disconnect accounts connected to online banking in QuickBooks Online.
On the other hand, if these linked bank accounts don’t show up on your account list, you can perform some troubleshooting steps to get rid of them.
First, open your QuickBooks Online account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, check your Dashboard. If you no longer see those duplicates, get back to your regular browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative.
If you encounter duplicate customers and vendors in the future, you can merge them to keep your lists clean and organized.
Also, here's an article in case you need tips to customize your accounts in QuickBooks: How to organize your chart of accounts. This will allow you to quickly determine your financial health so you can make better arrangements moving forward.
I'll be here to help if you have any other questions or concerns besides duplicate accounts. Simply select the Reply button. Take care!
