How do I turn off the NEW default that saves credit card information in a customer profile in QBO / QB Payments?

Currently, turning off a new default that saves information is unavailable. However, you can merge the original customer record with a new account that does not contain stored credit card data, Carol20.

Since QuickBooks Online (QBO) automatically fills the previous payment information in a customer profile, you'll have the option to prevent old credit card details from showing. You can follow these steps to merge customer accounts and clear stored payment data.

Suppose a customer profile named SampleCustomer currently displays credit card that you no longer want on record. To address this, create another customer account (SampleCustomer1) without storing credit card details and merge the two profile. To do so, follow the steps provided below:

1. Navigate to the Dashboard, click on the Customers tab.
2. Select Customers on the left panel and locate original customer profile SampleCustomer.
3. Click the Edit drop-down arrow and choose Merge contact.
   
4. From the second field, select SampleCustomer1 from the list of customer and complete the process by clicking Merge contacts.
   
    

After the merge, the previous record (SampleCustomer) will deleted and transactions will now be tied to the new profile (SampleCustomer1). Please note that once information are merged, you'll have to re-enter again the new customer details under the profile and credit card details in the original account will not carry over to the new profile. 

By following the steps above, this ensures that credit card details are not being stored in the customer profile. If you have any other concerns or encounter issue with QuickBooks Payments or anything related to your customer let us now. We're always right here ready to assist you further.

This is NOT a solution. I would have to repeatedly merge customers on a daily basis. I find the only solution is to cancel my Quickbooks Payments subscription, which is exactly what I will do as soon as all of my pending transactions have processed and cleared my bank account.

I was hoping to make Payments the only merchant service provider throughout my company, so thank you, for pointing out yet another reason not to do so.

This is just another example of Quickbooks making unnecessary changes or not providing the option of turning off a default. You should be striving to make your product customizable to fit the way your users work, not forcing them to conform to the way you think is acceptable. I recommend you approach future improvements to your software from the point-of-view of ALL OF YOUR USERS and not merely in an effort to make changes for the sake of change or to justify the employment of your staff.