I'll help you make sure that you can download your credit card transactions, steve243.
There are a couple of reasons why new transactions aren't downloading in QuickBooks Online. I'l share the troubleshooting steps with you that can resolve some of the most common banking issues in the program.
Start by manually updating the bank in your Online Banking. This forces QBO to get the transactions that were not part of the automatic download. Here's how:
- Go back to the Banking menu and proceed to the Banking tab.
- Click the the Update menu in the upper-right hand corner.
- Wait for the update to complete.
Once done, go back to the For Review tab and check if the transactions are already downloaded.
A possible browser issue might have also prevented the credit card transactions to show up. I'll share more steps on how to resolve common browser issues in QuickBooks Online.
Use an incognito/private browsing session or switch to a different browser. Here are some of keyboard shortcuts to quickly open an incognito session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
Then, check again if you already see the banking transactions. If you can, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
You also mention that the card was compromised. If you're given a new card as a replacement, you might need to delete, then re-add the account. Let me share these articles as your guide:
Check out this article after successfully downloading them: Categorize And Match Online Bank Transactions In QuickBooks Online.
Add a reply below if you have follow-up questions. We're always here to help.
