Thank you for reaching out about the issue with your Nordstrom Credit Card data in QuickBooks Self-Employed (QBSE), Justjess. I understand how crucial this information is for maintaining accurate financial records for your business, and I appreciate you bringing it to our attention. Let me share some insight.
To start, could you please confirm if you have disconnected your Nordstrom Credit Card account in your QBSE? If so, this may be the reason why your data is missing. When a credit card or bank account is disconnected in QBSE, it can lead to the loss of historical transaction data on the platform.
If you haven't disconnected your account and all your data is still lost, your bank may not provide data that goes further than 12 months. In this case, I recommend contacting our dedicated support team for a more thorough investigation.
Here’s how you can reach them:
- Go to the (?) Help button at the top right corner.
- Select the Search tab and search questions or keywords.
- Click Contact Us.
- Choose a topic to connect with the live expert.
- Choose how to connect with us. Chat or Callback.
To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.
If you have any backup of your statements or transaction history, you can manually import them using a CSV file.
Additionally, I've found some helpful articles about managing downloaded banking transactions. These resources cover transaction organization, accurate record-keeping, and tools to analyze your financial data:
I hope this information serves as a valuable starting point for addressing your concern. If you have further questions or need additional assistance, please don't hesitate to reply below. We're here to support you every step of the way.
