I appreciate you reaching out to us, michael. Allow me to share details about on-hold payments in QuickBooks Online (QBO).
If you receive a payment that is on hold, don't worry. It simply means that we need to review it. If any issues are found, you'll receive an email notification and guided you on the appropriate steps to address them.
Once you've submitted all the requirements, the review is usually finished within two business days. Then, we'll resume processing the payment. You will also receive an email regarding the closing of your account.
Learn more by reading these articles:
Additionally, I'll share this reference as your guide if you need to return a customer's payment: Void or refund transactions in QuickBooks Payments.
If you have any additional questions regarding on-hold payments. You can reach out to our payments support. They have the required tools and expertise to assist you with the payment. Stay safe!
