Hello there, @joy77.
When entering a new expense, credit card credits do not appear, whereas vendor credits are visible when creating a new transaction.
If you are referring to a Vendor Credit, it appears because the credit has not yet been applied to any expense. You will need to review this transaction and manually apply the Vendor Credit to the relevant expense.

For a credit card credit, if it has already been reconciled, you should review and verify the transaction. If both the vendor and the credit card credit are duplicates or an unnecessary transaction, you can delete them.
Here’s how:
- In your QBO dashboard, navigate to Expense & Bills.
- Proceed to Vendors.
- Choose the appropriate vendor.
- Put a check mark on the specific Vendor credit or Credit card credit transaction.
- Click Delete.

Feel free to comment below if you have further questions about Vendor credit & Credit card credits.