Let's delve deeper into this topic to address your concern regarding the error you’re experiencing while connecting your American Express account to QuickBooks Online (QBO), Jleader.
The error appears to be due to an expired or outdated link with your bank or credit card account. Some banks and financial institutions require reconnection every 90 days, while others only need updates every 18 months.
To address this, I recommend signing into your financial institution's website to check for any messages or required actions on your transactions screen. If there are any notifications, address them, sign out, and then try reconnecting your account in QuickBooks.
If the connection issue persists, it can be related to your browser. Temporary internet files can cause problems with certain websites. To troubleshoot, open a private browsing window and connect your account again. Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: press Ctrl + Shift + N
- Safari: press Command + Shift +N
- Microsoft Edge: press Ctrl + Shift + N
If you're able to connect it while browsing privately, it indicates that the problem is likely related to your browser. It can be fixed by clearing the cache of your regular browser to remove stored data. If the problem continues, consider using a different supported browser or device, as the current one might have a temporary issue with the program.
For the time being, you can upload transactions manually as a workaround.
Once you're connected, and transactions are downloaded, remember to review and categorize them to keep your financial data accurate.
Additionally, we offer a valuable resource that can enhance your bookkeeping process. Consider exploring our QuickBooks Live Expert Assisted service. It's an additional feature designed to help you maintain organization within your business.
After categorizing your transactions, do you need assistance with reconciling your accounts in QuickBooks? Or do you have any other questions or clarifications about linking your account? Let us know, and we’ll be glad to help.
