How to reach a human being

Captainemily · ‎July 08, 2025

For the love of God how do I reach a human being. I regrettably have a quicken account that is tied to green dot bank. After reporting fraud my account was closed without informing me. But now TWO MONTHS LATER, I still have not received a check for the balance. I cannot contact them because it asks for my card number when I call, which I do not have. I tried my ss# and EIN, no luck.

ZackE · ‎July 08, 2025

Welcome to the Community, Captainemily.

To verify my understanding, are you using QuickBooks Online with QuickBooks Checking, or are you using Quicken?

If you're using QuickBooks Online, and would like to speak to an expert about a QuickBooks Checking account, you can reach them while signed in.

Here's how:

Sign in to your company.
Go to Help.
Use the QB Assistant or Search tab.
Search for Talk to an expert if you're on your QB Assistant tab, or select Contact us on the Search tab.

They'll be able to pull up your account in a secure environment and discuss what's going on with it. Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a wonderful Tuesday!

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