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tap-nc
Level 1

I am having issues importing mileage into Quickbooks online from MileIQ. Has anyone gotten around this?

 
1 Comment 1
MaryLandT
Moderator

I am having issues importing mileage into Quickbooks online from MileIQ. Has anyone gotten around this?

I'm here to help fix the issue when importing mileage in QuickBooks Online (QBO), tap-nc.

 

Let's do some troubleshooting steps to rule out any browser-related issues. To begin, open an incognito or private browser and log into your QBO account. 

 

From there, go to the Miles menu and import the MileIQ trips again. If it's successful, go back to your regular browser and clear cache and cookies. This helps remove any stored data on your web browser and run the program efficiently.
importMileIQ1.PNGimportMileIQ.PNG

 

You can also use other supported browsers as an alternate solution.

 

Also, I'd like to ask if you're getting an error or what's stopping you from importing trips from MileIQ. I'll appreciate it if you can provide more details about the issue.

 

If you're getting the same results, I recommend contacting our Customer Care Team. We can work with our engineers to further investigate the root cause of the issue.

 

Here's how to get in touch with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Keep me posted on how this goes by commenting below. I'll be around until you're able to successfully import your trips to QBO.

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