I know how important it is to connect your bank to QuickBooks Online (QBO), @hello226. Let me help you how to fix this one.
Upon checking, there are no related reported cases. Thus, I recommend accessing your bank's website to verify if there are any known issues or updates on their end.
If you still cannot connect to your bank and there are no issues or updates, I recommend opening your account in a private browser to fix this. This mode doesn't save your browsing history, which can sometimes cause issues with the software.
Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + N
If it works, you may return to your default browser and clear its cache to refresh the page or use a different supported browser.
For future reference, if you want to place your account transactions to the correct accounts, check out this article: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Don't hesitate to return to this forum or respond directly to this message if you encounter any further challenges with banking or other QuickBooks Online tasks. We're here to assist you with any aspect of QBO that you find challenging.
