I am thinking of downgrading from QB essentials to QB Simple Start. I am in the US. Is there a different level of support with quick start vs essentials?

Any specific concern? Do you need to lower your cost or else? They offer the same service level for QBO Simple Start - Plus.

I don't like Quickbooks, I find it very difficult to use.  When I noticed they have a less expensive program I thought it would make sense to change.  I bought the essentials program because I had a bookkeeper and she needed access.  Since that is not a need anymore, I'm wondering why I'm paying extra.  I don't get any support now other than through the community or online chat, which has limited access.

Check your PM. Hope it helps.

Welcome to the Community, @Tncklas. I'm here to provide you with steps on how you can downgrade your QuickBooks Online (QBO) subscription.

Follow along below to get this done right away:

1. Log in to your QBO account as a primary or company admin.
2. Next, select Settings and then Account and settings.
3. Then, click the Billing & Subscription tab.
4. Ensure that your payment info is up-to-date.
5. From the QuickBooks Online section, choose Downgrade your plan.
6. In the Simple Start section, click Choose plan.
7. Follow the on-screen steps to finish downgrading.

To learn more about the process, see this article: Upgrade or downgrade your QuickBooks Online subscription. It also includes steps in case you want to upgrade or cancel your plan.

Then, to give you further information about the support levels for each QBO version, check out this link: Pricing and subscription levels for QuickBooks Online. From here, you'll know the different features available for each version.

Also, it's easy to connect with our phone support team. To do so, you simply need to click the Help icon. The support operating hours for QBO Plus, Essentials, and Simple Start version is from Monday to Friday 6 AM to 6 PM. On Saturday, support hours are from 6 AM to 3 PM Pacific Time. 

If you need any resources that you may bookmark for future use, go to our QuickBooks Online Help page. On the site, you may find a variety of support articles and even video tutorials to aid you with your QBO tasks.

You can count on me if you ever need additional help with downgrading your QBO subscription. I got your back. Keep safe always.