Good day! I'd like to share details about the issue that you're having with the mobile app, bcpm2005.
I can see that our engineers have initiated an investigation to know why the bank deposit option is not loading in the mobile app. I recommend reaching out to our customer support team for us to add in you to the list of affected users. You will be notified via email as soon the issue is resolved and the deposit option is working again.
You can also provide INV-79192 as a reference in case the support agent might ask for it. Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
- Select No, then click Have us call you or Chat with us.
In the meantime, you can log in to your account in the web version and record the deposit from there. Here's the link: https://quickbooks.intuit.com/.
You can also use this article as a reference: Record and Make Bank Deposits in QuickBooks Online.
Let me know if you're able to record the deposit. Don't hesitate to ask follow-up or new questions if you need anything else from us.