I cannot get my Chase business credit card to automatically update in Quickbooks online.

Thank you for bringing this to our attention, PauleyH. I recognize the importance of updating your Chase credit card in QuickBooks Online. I'm here to assist you with resolving this issue.

Upon checking, there's an ongoing investigation (INV-96764) regarding the Chase credit card information not updating with QuickBooks Online. Our engineers are already aware of this and are currently working to get this fixed as soon as possible.

If you haven't, I'd recommend contacting our support team to have your name added to the affected users and receive emails with updates on the case.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click (?) Help.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

In addition, I'm sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Once the transactions are in, you can categorize and match them in QuickBooks to make your data accurate.

Keep me posted if you have further questions about syncing your Chase credit card and other QuickBooks-related concerns. I'll be here to lend you a hand. Keep safe.

Thank you for the reply. I appreciate it, but here's the thing. Some months ago, I wrote about this same problem and I received essentially the same message at that time from another Quicken rep. So to me, it seems Quicken knows there is a problem, has assigned a number for it, but hasn't done anything about it for a few months. What can I do to get this addressed? It is extremely frustrating and I cannot imagine that there are many customers who use Chase and have the same problem. Thank you 

I appreciate you for returning to this thread, PauleyH. Allow me to go into detail about this matter.

Please know that we can't provide a specific timeframe for when will it be fixed. Rest assured that our engineers are currently working on it. For now, I recommend contacting our support team for you to be added to the list of affected users. This way, you'll be also notified of any available progress updates through email.

Once the transactions are in, you can now categorize and match  them in QuickBooks to make your data accurate.

I'll keep an eye out for your reply. If you have further questions about bank connectivity or any QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7.

Thank you and I appreciate the information. 

But since you cannot provide any specific time frame....allow me to. 

It has been six months of this problem without any resolution. 

I don't think anything is being done on this problem, which is pretty crummy. 

Thank you

Has this been resolved yet? I am having the same issue and since Chase is the largest bank in the U.S. am a bid surprised I can't link my credit card. 

Has this been resolved yet? I get a "validation error" when I try to connect my Chase credit card.

The validation error you receive indicates that there has been an issue that prevents you from connecting your credit card account to QuickBooks Online, inquick_questions. Allow me to provide relevant troubleshooting to ensure you can set up an online bank feed seamlessly.

To begin with, you'll want to visit your bank's website to check for any messages, notifications, or alerts about ongoing maintenance or updates. This helps verify any issues on your bank's end that prevent you from linking your account.

If everything looks good, I recommend accessing your company using a private window to avoid interruptions from corrupted cache files. These outdated data can cause unexpected behavior, affecting your experience setting up online bank feeds.

You can proceed to these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If the issue persists, please consider utilizing a different supported and updated browser to prevent related concerns afterward.

On the other hand, you can manually import your credit card transactions using a CSV file. Ensure that you format your data according to QuickBooks requirements.

After pulling up your financial dealings, categorize them to ensure they're posted to appropriate accounts for tracking. If they already exist in the system, match them instead.

Moreover, explore our QuickBooks Live Expert Assisted services anytime if you require further assistance managing your transactions. You can connect with our professionals so they can discuss helpful practices to help you organize your entries for accurate reporting and tax calculation.

Drop your queries in this thread whenever you require additional guidance in setting up a credit card connection in QuickBooks Online. Kindly use the Reply button below and tag us in the Community.