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jnoneb13
Level 1

I have 2 business accts in QB. All of my deposits from my checking account stopped automatically uploading on April 28th of last year. Bank is connected

Both checking accounts from 2 separate businesses show all of my expenses but none of my deposits.
3 Comments 3
TirzahC
QuickBooks Team

I have 2 business accts in QB. All of my deposits from my checking account stopped automatically uploading on April 28th of last year. Bank is connected

Hello there, jnoneb13.

 

You might have manually updated your connected bank account already, but sometimes a bank's website uses multiple layers of security that QuickBooks has difficulty getting through. 

 

Let's run several manual updates in a row to give the connection a chance to complete and fix the issue. Here's how: 

 

  1. Got to Banking from the left menu.
  2. Click the gray Update button, located in the top-right corner of the screen. This will attempt to connect and update your bank account which may take a few minutes.
  3. Whether you get an error or not, do two more manual Updates (for a total of three).

 

If the transactions still not downloading or may encounter an error, you can follow the steps outlined in this help article: What to do if you get a bank error or can't download transactions in QuickBooks Online

 

For future reference, read through this article: Categorize it into the correct account. It helps you learn in reviewing your downloaded bank transactions to make sure they're added to your books. 

 

If you have any other questions about your banking entries, let me know by adding a comment below. I'm more than happy to help. Have a good one!

plpell-epbfi-com
Level 2

I have 2 business accts in QB. All of my deposits from my checking account stopped automatically uploading on April 28th of last year. Bank is connected

I have the same problem - QB set up a dummy bank account with ? after the number and they can not fix.  

ReymondO
Moderator

I have 2 business accts in QB. All of my deposits from my checking account stopped automatically uploading on April 28th of last year. Bank is connected

Hi there, @plpell-epbfi-com.

 

Did you use your dummy account to connect your bank to QuickBooks Online (QBO)? Moreover, what do you mean by "after the number"? 

Can you add more details about your concern in QuickBooks? This way, we can provide you with the right troubleshooting steps to address the issue.

Please get back to us so we can help you with your banking problem. Have a good one.

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