I have an SVB account and keep getting the Error 103 regarding bank connection. SVB has 3 inputs for login: 1.) Company ID 2.)User ID 3.) Password. QB only asks for 1&2

Thanks for sharing your concern, @julia51. Error 103 generally indicates that the credentials entered in QBO don’t match what the bank requires for login. Since SVB uses three inputs but QBO only prompts for two, it's important to clarify which credentials QBO expects and how SVB handles authentication.

First, I recommend logging directly into the SVB online banking portal to verify that your Company ID, User ID, and Password are all correct and active. Since you mentioned that SVB does not require enabling third-party access, you likely only need to provide the two inputs that correspond to the username and password fields QBO asks for. It’s a good idea to contact SVB support to confirm exactly which of your login details should be entered into QBO and whether any special instructions exist for connecting your account outside of their standard login process.

Once you know the correct credentials, you can then proceed to update your bank connection in QBO. Here's how:

1. Go to the Transactions page in QuickBooks Online to view your Online Banking connections.
2. Select the account card for the SVB account showing Error 103.
3. Use the link in the error code banner to begin fixing the issue.
4. Manually enter your login credentials, avoid autofill or copy/paste to prevent errors.
5. Press Save and Connect.
6. After returning to the Transactions page, choose Update to verify that transactions are downloading.

You can also check this article for more information about the error you encountered: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

I appreciate you for your patience as you work through connecting your SVB account with QuickBooks Online. I recommend carefully following the steps we’ve outlined to verify and update your login credentials directly within QBO. Take care!

In your SVB account, you need to go to Security Centre Manage Profile, Manage Direct Connect to et you username and PIN from there.

You will need to generate a new PIN.

I selected Invalidate PIN first and then Generated a new PIN, then you see the username and PIN.

Put these in QuickBooks and it should work.