I have closed a bank account. How do I remove it from being a choice to receive a payment to?

Hello, Baker550.

I want to make sure we're on the same page. Are you referring to removing a bank account listed in the Chart of Accounts? Is the account connected to the online banking? If so, you have the option to disconnect it. Doing so helps QuickBooks to stop downloading new transactions, and keep your existing accounting data.

If you decide to make the account inactive, please check the following details before you proceed:

• You cannot permanently delete an account, except for merging one account into another.
• Making an account inactive doesn't remove its transactions. Transactions associated with any deactivated (deleted) account stay intact.
• You can't edit a transaction associated with an inactive account. To be able to successfully edit/delete the transaction, you must restore the account first, then go to the register and delete the individual entry. After that, analyze the account and correct it to a zero balance before deactivating it.
• Before making a balance sheet account inactive, correct the balance to zero. If the balance is not zero, QuickBooks Online makes an automatic adjustment entry to zero out the non-zero balance of the inactive account. The automatic entry posts to the Opening Balance Equity account, which is the equivalent of posting to previous years. The entry could potentially cause incorrect tax info to be filed.

We also recommend reaching out to your accountant to make sure this change is right for you. If you're not affiliated with one, you can visit our Intuit Find-A-ProAdvisor site to find certified professionals near you.

When you're ready to make an account inactive, you can follow these steps:

1. Go to the Gear > Chart of accounts.
2. Find the account you want to delete.
3. Under the Action column, click the drop-down arrow next to the View register link.
4. Select Make inactive and hit Yes to confirm.

For reference, please check out this article: Make an account inactive on your chart of accounts in QuickBooks Online.

If you're referring to something else, please let me know by adding more details in your reply. I'll be around to help you out some more. Take care!

the account was closed out, is no longer in use and was disconnected

and yes, I would like to remove it from being a choice every time we receive payment

a bit of background information....

1) the account was closed at the institution

2) the account is showing a Quickbooks Bank Balance in the COA

3) the account is showing a ZERO Bank Balance in the COA

4) I get a warning everytime I try to make the account inactive

thank you very much for your help in this!

thank you for all your help on this

Hello Baker550!

Good to know that my colleagues were able to help you. Please know that we're always here to help.

Keep on posting here if you have other concerns. Take care!

I have the app go to payments and the funds were deposited into my close bank account. How do I remove that bank account and make new bank account to receive the funds? And how would I go about getting my deposit?

Thanks for sharing your concern here in the thread, @Gindia. No worries, I've got you covered. Let me guide you on how to fix this matter. 

Since your account is closed, you can go to your QuickBooks Online (QBO) account to remove this from your payment options and add a new account. You can follow the guidelines below for your reference:

1. Sign in to your QBO or GoPayment account in a web browser.
2. Click on the Gear icon, then select Account and Settings.
3. Select the Payments tab.
4. Go to the Deposit section and select Change Bank.
5. Click Add new bank account.
6. Fill in the new account and its routing number, then select Save.
7. Locate the new bank account from the list, then click Verify.
8. Enter the two small amounts we have deposited to the new bank account.
9. Review the account info and complete the request.

On the other hand, regarding the funds deposited to the closed account, I recommend contacting our Payments Support team to track and trace the deposits. They could also provide the next step to get your deposit to the right bank account. 

Here's how:

1. Sign in to your QBO account.
2. Click Help (?) at the upper right corner of the screen.
3. Select the Search tab, then click Contact Us.
4. Provide the details of your concern, then click Continue.
5. Choose an option you want to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Just a heads up, our Payments Support team is available from M-F 6 AM to 6 PM Pacific Time.

Additionally, here are some useful articles that you can access to make your accounts accurate and balanced:

• Categorize online bank transactions in QuickBooks Online.
• Match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

You can comment back if you have other concerns with managing your bank accounts and deposits in QuickBooks. We'll be here to help and provide assistance if you need it. Have a wonderful day!