cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I have reconciled through December November expense is still showing in my expense can I just delete them?

 
3 Comments
Highlighted
Level 9

I have reconciled through December November expense is still showing in my expense can I just delete them?

Please clarify. You have reconciled through December but there are November expenses in the reconciliation screen or account register that are not showing as reconciled?

Highlighted
QuickBooks Team

I have reconciled through December November expense is still showing in my expense can I just delete them?

Hello there, @tbabcock_grayma.

 

Welcome to the Community. I can share some insights about your expenses that are still showing on your expense after reconciling. 

 

If this is a duplicate transaction, you can go ahead and delete it. However, you'll need to make sure to double-check the transaction and see if it can be un-reconciled.

 

Here's an article that will guide you on the process of deleting duplicate transactions: Bank transactions are duplicates, missing or wrong or bank balance not updating.

 

If the problem continues after verifying, I'd suggest reaching out to our Customer Care Team. They have the necessary tools to check on your transactions and isolate this matter with you.

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Click the issue or topic.
  4. Click the Green Phone button to see the support number.

You've got me here if there's anything else that you need. I'll be around to help. Have a great day!

Highlighted
Level 9

I have reconciled through December November expense is still showing in my expense can I just delete them?

Be very careful about deleting transactions in QBO. Be sure that the transactions and truly duplicated and not simply mismatched for some reason. There are a few ways that transactions can be duplicated in QBO. Below are two examples:

 

1. The manual double entry of a transaction in error (which often happens when there are both recurring and manual entries, or when transactions come through the bank feed and are added without matching them to manually entered transactions)

 

2. Adding a duplicate transaction that come through the bank feed (which often happens when you do a csv upload of transactions into a bank feed that were already added via the bank feed previously, or if a bank feed was disconnected for a time and transactions that were previously added come through the bank feed again in error when you reconnect the feed)

 

 

Need to get in touch?

Contact us