I appreciate you letting us know, seishinkaneast. I'm here to provide input to help you rectify the check registers option not showing on your Chart of Accounts.
When doing QuickBooks Online tasks within your regular browser, sometimes stored cache files can cause an interruption while using our features. To help you fix this, let's consider performing some troubleshooting steps to rule out the possibility of a webpage issue. I suggest opening your QBO account in a private window. You can refer to these keyboard shortcuts to open one:
- Microsoft Edge: Ctrl + Shift + P
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you've successfully viewed your check registers without having issues, you can go back to the regular webpage and clear its cache to remove the temporary files. You can also consider using other supported browsers to narrow down the problem.
Furthermore, I'm including this guide to help you run specific reports in case you need detailed reviews of your business finances and other accounting data: Run reports in QuickBooks Online.
I'll keep this thread available for any added concerns when managing your account. Just let me know anytime you need further help. I'll make sure to back you up. Stay safe and have a good one!
