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milagros_foundat
Level 1

I transferred funds between accounts. The To account now shows the correct new amount, while the From account has increased also for some reason. What am I doing wrong?

 
3 Comments 3
IamjuViel
QuickBooks Team

I transferred funds between accounts. The To account now shows the correct new amount, while the From account has increased also for some reason. What am I doing wrong?

I can help you sort this out, @milagros_foundat.

 

Let's first make sure that your software is updated to the latest version. By doing this, you can download program fixes, improve the performance, stability, and security of QuickBooks on your computer. 

 

Once completed, you can try recording a transfer transaction again. Here's how:

  1. Go to the Banking menu.
  2. Select Transfer Funds.
  3. Enter the Date.
  4. Select the bank on the Transfer Funds From and Transfer Funds To.
  5. Click Save & Close

If the issue persists, let's try running the Verify/Rebuild Utility to isolate this concern by running the verify and rebuild data tool. This will help us identify the common data issues within your company file. 

 

To Verify Data:

  1. Go to the File menu.
  2. Tap Utilities then Verify Data.
  3. Click OK on the prompt.

To Rebuild Data:

  1. Click the File menu.
  2. Go to Utilities and select Rebuild Data.
  3. Hit OK to back up your company file.
  4. Wait until the Rebuild is complete.
  5. Click View Results.

You can read through this article for more detailed instructions in resolving data damage on your QuickBooks Desktop company file: Fix data damage on your QuickBooks Desktop company file

 

You can get back to us here anytime you have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Have a great day.

milagros_foundat
Level 1

I transferred funds between accounts. The To account now shows the correct new amount, while the From account has increased also for some reason. What am I doing wrong?

Hi,

 

Thank you for attempting to help. Unfortunately the issue is still happening. I deleted the transfer, ran the Verify/Rebuild tools as you suggested and there were 0 issues found and so I tried to enter the transfer again, but it continues to increase the amounts in both the From and To accounts. Any other ideas?

 

Thanks,
Madi

Nick_M
QuickBooks Team

I transferred funds between accounts. The To account now shows the correct new amount, while the From account has increased also for some reason. What am I doing wrong?

Hey milagros_foundat. 

 

Thanks for posting here in the Community. If you're still having issues after following the steps provided by colleague I would suggest reaching out to support. They will be able to dive into your account with you to diagnose exactly what's going on. To reach them, follow these steps:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

Chat with us online

Select your product and fill out the form to chat with an expert.

If you have any other questions, feel free to post here. Thank you and have a nice afternoon. 

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