I can help you sort this out, @milagros_foundat.
Let's first make sure that your software is updated to the latest version. By doing this, you can download program fixes, improve the performance, stability, and security of QuickBooks on your computer.
Once completed, you can try recording a transfer transaction again. Here's how:
If the issue persists, let's try running the Verify/Rebuild Utility to isolate this concern by running the verify and rebuild data tool. This will help us identify the common data issues within your company file.
To Verify Data:
To Rebuild Data:
You can read through this article for more detailed instructions in resolving data damage on your QuickBooks Desktop company file: Fix data damage on your QuickBooks Desktop company file
You can get back to us here anytime you have additional questions in QuickBooks by posting your response below. I'll do whatever it takes to ensure your concerns are addressed. Have a great day.
Thank you for attempting to help. Unfortunately the issue is still happening. I deleted the transfer, ran the Verify/Rebuild tools as you suggested and there were 0 issues found and so I tried to enter the transfer again, but it continues to increase the amounts in both the From and To accounts. Any other ideas?
Thanks for posting here in the Community. If you're still having issues after following the steps provided by colleague I would suggest reaching out to support. They will be able to dive into your account with you to diagnose exactly what's going on. To reach them, follow these steps:
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If you have any other questions, feel free to post here. Thank you and have a nice afternoon.