Welcome to the Community space, jignadesai. I'm here to help you reverse your payment transactions.
There's a feature in your Merchant account in which we can void the transaction by using the Reverse a Transaction.
Here's how:
- Sign in to your QuickBooks Payments account.
- Select the Processing Tool drop-down and click Reverse a Transaction.
- Fill out the necessary fields.
- Click Search.
- Choose the transaction you want to refund.
- Select Submit.
On the other hand, we can use the Reverse (Void/Credit) option to reverse the payment.
Here's how:
- Select the Activity & Reports drop-down and click Transactions.
- Enter the date period.
- Click Search.
- Choose the Transaction ID or the transaction you want to reverse.
- Select Reverse (Void/Credit).
- Place a checkmark on the transaction.
- Click Submit.
Leave a comment below if you need more assistance with your customer's payment. We're always here to help. Stay safe!