Import data tool for products and services not functioning

Try opening your QBO account on any private/incognito browser.

This isn't the experience we want you to have, rka4777-embarqma.

I understand the importance of importing your products and services to eliminate manual entries.  I need more details regarding the system error so I can provide the best solution in solving it.

Can you share additional information about the error? There's a possibility that the item already in QuickBooks or the Excel file might reach more than 10,000 rows. If this is the case, you can limit your spreadsheet to at least 5,000 rows for a better uploading experience.

In the meantime, let's perform some troubleshooting steps since it may also have your browser stored too much cache that causes this unexpected behavior. You can start by accessing your account using an incognito window.

Here are the shortcut keys to use:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

If the system error is gone, you can return to your normal browser and clear the cache to remove unwanted internet files. Alternatively, you can use different supported browsers.

In addition, you can review this article in case you want to make some changes to the products and services you already have in QuickBooks Online: Change product and service item types in QuickBooks Online.

I'll keep an eye on your response, please don't hesitate to add any details below. Take care and stay safe.

The error message reads:

Utilize the trial version of an importer tool. Do you encounter the same error?

https://transactionpro.grsm.io/qbo

Hi there, rka4777-embarqma.

I appreciate all the efforts that you've exhausted just to get this working. At this point, I'd recommend contacting our technical support so we can investigate the issue. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

In the meantime, you can follow Fiat Lux - ASIA's suggestion above to import your data using a third-party service/app.

Keep me posted if you have any other concerns or additional questions. Take care.