Thanks for letting us know about this, gdrahn.
This type of QuickBooks behavior occurs when there's a large data in the cache. Thus, I recommended using a private browser and clearing the cache. This will help you see the Payment and Deposit option on the reconciliation page.
Use these keyboard shortcuts depending on your browser to launch a private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Then go back to the Reconciliation window. If it works, return to your regular browsing then clear the cache. If this doesn't work, you can try using other supported browser to know the cause of this product behavior.
Once done, your bank reconciliation window will look like this.
However, if the issue persists, please call our QuickBooks Care Team so they can open an investigation for this. You can follow the steps below on how to contact them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
You can always find me here if you have other questions. Wishing you a good one.