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I'm partnering with you on this issue, Michael.
When you attempted to initiate the Instant Transfer, did you receive a prompt? Did it show an Error Code? Or did it say something specific, such as Daily Limit Exceeded, Transaction Under Review, or Payment Ineligible?
If any message or prompt appeared, can you please provide a screenshot of the error? It could be the way for us to determine if the issue needs further investigation.
For now, we'll focus on possible reasons related to specific eligibility requirements and the daily limits.
One of the possible reasons is that you may be limited to a certain number of instant deposits, 5 times per day, or a maximum dollar amount ($5,000 per transaction or $10,000 per rolling 7-day period) for transfers.
Also, eligible customers can use a linked debit card for instant transfers, receiving funds within 30 minutes, 24/7. Fees, limits, and holds are subject to the Deposit Account Agreement.
Just let us know if you’ve got more questions!
