This isn't what I want you to experience while working in QuickBooks, bdevoll.
Let me make it up to you by ensuring this issue when managing your client's account gets resolved.
Strange behaviors in QuickBooks Online are usually caused by the accumulated cache in the browser. To fix this, I'd recommend accessing your account via a private window.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once logged in, try making some changes to your client's account. If you're able to do so, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.
If the issue persists, I'd recommend using other supported browsers. They also provide the best and most secure experience with QuickBooks.
Additionally, I've added an article that'll help you locate your client if you don't see them on your list: Find Missing Companies in QuickBooks Online.
Please know that I'm only a few clicks away if you need assistance in managing your client's account. It's always my pleasure to help you out again.
