Thank you for letting us know about this, Johanna. I will connect you with the right team to help you link your credit card to QuickBooks Online (QBO).
Since you're unable to view transactions, I suggest contacting our Live Support team for a thorough resolution. They can securely access your account, look into the problem, and offer specific solutions to resolve your concerns. Here's how you can reach out:
- Sign in to your QuickBooks Online, then click the Help icon.
- Choose either tab to get started: Assistant or Search.
- Type your concern and Select Contact Us.
- Click Chat with us or Callback option.
I'd also suggest checking the support hours to know the best time to contact them at your convenience.
Alternatively, you have the option to manually upload your bank transactions. For step-by-step instructions, you can refer to this article: Manually upload transactions into QuickBooks Online.
Furthermore, you can categorize your bank transactions in QBO to maintain accurate financial reports.
If you require additional help with connecting your bank in QBO, feel free to revisit this thread so I can assist you further. I'll keep my notifications on.