Is anyone else waiting weeks on end to have Quickbooks fix their issues with connecting bank accounts in the Wells Fargo CEO portal?
This is so frustrating. All I get is a bunch of finger pointing from one company to the other. I know my credentials are correct as I can log in outside of QB Online, but each time I try to connect, I receive the Invalid Credentials Message. I have been on the phone with both companies and after hours of hold time, I just get the blame game between QB and WF.
Thank you for posting here in the Community. I’m here to share some information about the Wells Fargo transactions is not functioning as expected.
I like to let you know that we have an ongoing issue about connecting bank account. One of my colleagues Archie_B mentions that our engineers are now isolating this matter to identify its root cause and apply a fix.
While we are working to resolve this issue, I would suggest contacting our phone support. This way, they can add you to the list of those affected accounts.
Please follow these steps:
Click on Help at the top menu bar.
Select the Contact Us button.
Enter a brief description of the issue in the What can we help you with? box.
Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.