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amathiesen-mwvco
Level 1

Is anyone else waiting weeks on end to have Quickbooks fix their issues with connecting bank accounts in the Wells Fargo CEO portal?

I have been unable to reconnect my account after a password change since Sept. 24, 2021.
4 Comments 4
Archie_B
QuickBooks Team

Is anyone else waiting weeks on end to have Quickbooks fix their issues with connecting bank accounts in the Wells Fargo CEO portal?

Thank for reaching the Community, amathiesen-mwvco.

 

I understand the importance of having this function as expected and the urgency to resolve this issue.

 

Our product engineers are currently trying to identify the cause in an effort to provide us with a solution and updates as soon possible. 

 

I recommend getting in touch with our Support Team to add your company details to our notification list. This way, you'll receive an update once the issue gets resolved.

 

Here's how to reach them:

 

  1. In QuickBooks, go to Help (?).
  2. Click on the Search tab.
  3. Select Contact Us.
  4. Choose a way to connect:
  • Get a callback from the next available support.
  • Start a chat with a support.


In the meantime, you can check out this article and learn how you can manually upload bank transactions into QuickBooks Online.
 

We appreciate you're patience while we're working to come up with a permanent fix. Have a good day!

Adrian7773
Level 1

Is anyone else waiting weeks on end to have Quickbooks fix their issues with connecting bank accounts in the Wells Fargo CEO portal?

This is so frustrating.  All I get is a bunch of finger pointing from one company to the other.  I know my credentials are correct as I can log in outside of QB Online, but each time I try to connect, I receive the Invalid Credentials Message.  I have been on the phone with both companies and after hours of hold time, I just get the blame game between QB and WF.

LollyNino_C
QuickBooks Team

Is anyone else waiting weeks on end to have Quickbooks fix their issues with connecting bank accounts in the Wells Fargo CEO portal?

Hello there, @Adrian7773

 

Thank you for posting here in the Community. I’m here to share some information about the Wells Fargo transactions is not functioning as expected. 

 

I like to let you know that we have an ongoing issue about connecting bank account. One of my colleagues Archie_B mentions that our engineers are now isolating this matter to identify its root cause and apply a fix.

 

While we are working to resolve this issue, I would suggest contacting our phone support. This way, they can add you to the list of those affected accounts. 

 

Please follow these steps: 

  1. Click on Help at the top menu bar.
  2. Select the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on the Let's talk.
  5. Select the Get a callback.

You can also want manually enter transactions to your bank. Please read this article for more information: Manually Upload Transactions into QuickBooks Online. In addition, you can match transactions that you've entered in QuickBooks. Here's an article for reference: Categorize and Match Online Bank Transactions in QuickBooks Online

 

Please get back to us if you have any questions about connecting your bank. We are here to further assist you 24/7.

Fiat Lux - ASIA
Level 15

Is anyone else waiting weeks on end to have Quickbooks fix their issues with connecting bank accounts in the Wells Fargo CEO portal?

@Adrian7773 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

 

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