is anyone having issue with truist cnnnecting to quickbooks

I can share some information about error 106 that you're encountering with Truist Bank, @skrisch.

There's an ongoing issue with Truist Bank. Our customers are encountering error 106. Our Product Engineering team is already aware of this and is now working on the connection between Truist Bank and QuickBooks Online (QBO). 

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 75855. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.
5.  

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

For more information about bank error 106 and on how to resolve it, check out this article: Fix bank error 106. 

While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

Please know that you can always drop by here if you need any help with your bank account transactions. I will be happy to assist you further. Have a wonderful day!

This is a terrible reply MaryJoyD.  I've checked with 5 different companies who bank with Truist -- all of their QBO/Truist connections have broken.

Asking people to call your support line when this is a QBO/Truist issue is irresponsible.  What is the status?

Why aren't users being notified about the issue?

I spent like 6 hours trouble shooting last night and this morning and I am sure hundreds of others are doing the same.  There's been no communication about the issue apart from this message board -- I was on phone for 2+ hours with a QBO support and they acted like this issue was specific to me, even told me to call my bank.  

I understand the importance of fixing the banking error 106 in QuickBooks Online, @DanP2. I'm here to provide an update about the case.

When I looked up the error investigation in our database, I found that it is still in progress. Rest assured, our product developers are working on fixing it as soon as possible. 

I'd also advise contacting our Customer Support department, as my colleague mentioned. This enables them to investigate this issue further and offer you the best solution to your problem. They're also able to add your account to the list of affected users. 

Once added, you'll receive an email update about the progress of the investigation.

Feel free to check out this guide about manually uploading bank transactions. You can use it as an alternative when adding transactions to QBO.

Please let us know if you have other queries about banking or QuickBooks. The Community is available 24/7 to assist. Take care!

I guess you did not read what I said and thought it was a better use of your time to write a 250 word response without addressing what I asked.  So on brand for QB support, not going to lie.  

I have been struggling with this since 7am and am so glad you posted something.  Yes, none of my Truist accounts will connect and are showing error code 106.  When I log into the Truist website all of my accounts are fully operational, despite QBO saying they cannot be found at that bank's website.  I am on hold with QB's customer service now.  

I'm now being told by an Intuit rep that Truist no longer supports QBO and I need to change custodian banks if I want to use QBO or switch to QB Desktop.........

My error code switched to 105 and the customer service rep said their team is working on resolving the connectivity issue.  

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@DanP2 wrote:

I'm now being told by an Intuit rep that Truist no longer supports QBO 

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Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

^ Scammer

@DanP2 

Is MT a scammer?

of course....

My transactions all downloaded fine from Truist this morning.  You back up and running?

Specific details will be very helpful.

Yes! all good now

is there any validity to this? Is Truist going to no longer be able to connect to QBO?  WHERE IS THE COMMUNICATION FROM INTUIT?

I too have been on the phone several times wasting my time on an issue that they knew was an issue.   

I was NOT told of the ability to import bank transactions, that would have been nice information.

This is not the impression we wish to leave you with, @mandamom123. 

I found a current investigation for issues connecting Truist bank in QuickBooks Online (INV-75851). I recommend contacting our Technical Support Team. This way, you can be added to the list of affected users and be notified once this issue has been resolved. You can use the link I've included below to connect with an agent. 

• QuickBooks Technical Support

Please know that you can always manually import the transactions in the meantime. 

I'm always around if you have any questions or concerns. Have a wonderful day ahead! 

I'm still having issues every day. Usually it takes me 20 minutes of refreshing and rebooting and relogging in to solve the issue, but today no luck at all, despite being asked to verify my identity with Truist. If it's working for you do you mind sharing your secret?

QBO is a POS and their support staff are clueless.  The solution to all of these problems is to migrate off of QB in general -- I have issues dating back to 2 years that they refuse to resolve.  

Useless support staff.  Useless software.  Don't @ me.  

@mandamom123 No one at QB has a clue.  Trust me.  I was on the phone with them for HOURS.  Worst part -- the call dropped 1 hour to my first call (their problem, not mine) and the rep didnt call back.  SO, i called back, got a new rep, and she forced me to re explain the issue from the start, and insisted on doing all of the cursory checks that the previous rep had a already done.

QB is a clown show.  I'd be embarrassed to be associated with them from an employment perspective.  

Just putting this on here for the people who will encounter this question in future, since QBO Support is obviously forbidden from answering the question here.

Truist is now charging business customers $14.95 a month to connect to QuickBooks Online. Full stop.

If you don't want to pay $15/mo for this service, which is an absolutely disgusting cash grab by BBT, you'll have to either switch banks or manually download your transactions and import them.