Thanks for reaching out, @DaniDawg. I'm here to make sure you can reconnect to AmEx right away.
Issues like broken pages are usually the result of corrupt cache files in your web browser. It helps speed up basic browsing that allows you to save time when loading repetitive images or info. Yet, it can impact processes when your browser accumulates too much historical data. Not to worry, you can clear them in a few easy steps.
In the meantime, let's start by accessing your account through an incognito window. Doing this rules out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, I recommend that you clear its cache. By clearing them, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.
On the other hand, if it's still taking you to from the start, I'd suggest reaching out to our Customer Care Support team to investigate this further.
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
For more info, refer to this link: Contact QuickBooks Online support.
In the meantime, you can manually upload your transactions into QuickBooks Online using a CSV file to make sure your transactions are up-to-date.
Keep us posted should you need any more help in managing your bank transactions. We're always here to help. Have a great day!