Issues Connecting Bank Accounts

lskyhaz · ‎December 09, 2024

I was suddenly disconnected from my bank accounts I have already linked to QuickBooks. When trying to reconnect I am getting the following error message: "We didn’t find the right account types to connect at this provider. We can connect to BANK but can’t find the right kind of accounts. Select an account at a different provider. (106)"

I have cleared my cache, unsuccessfully tried to reconnect. I have also disconnected the account and tried to add it back and am getting the same message. Any ideas how to fix?

Candice C

Good evening, @lskyhaz.

Thanks for reaching out to the Community! I see you're running into error 106 when trying to reconnect your bank accounts. That can be frustrating!

This error usually means QuickBooks is having trouble finding your account information. Here's a link with some more details and troubleshooting steps: Fix bank error 106 in QuickBooks Online.

Often, it just helps to double-check that your login credentials for your bank are correct and that your accounts are active. If you've already tried that, it might be a good idea to reach out to your bank to ensure everything is okay on their end.

Let me know if you have any questions or if you're still stuck after trying these steps. I'm here to help!

lskyhaz

I have tried the suggested fix from the link. I have verified my accounts are still active. My bank has verified they see no errors, and everything is fine on their end. When attempting to link the account, it will allow me to enter my multi factor identification and receive the text code. When entering the security code...

This morning I am getting:

"We couldn't connect to BANK

Try connecting again in a few hours. (105)"

This is different than the error I received yesterday.

Chrea

Try opening your QBO account on any private/incognito browser.

lskyhaz

Attempted on incognito page and got the same error 105 message. When I tried incognito yesterday, I got the error 106. Not sure if that helps.

RazzieE

Hi @lskyhaz

Thank you for sharing the error you've encountered. Since you're done with the basic troubleshooting and there's no issue on your bank's end, I highly suggest you contact our live support. Here's how:

Go to the Help icon.
Select the Search tab.
Once done, click Contact Us.

For more insights, you can read this article: Fix bank error 105 in QuickBooks Online.

Once everything comes in handy, review your bank transactions by checking this helpful article: Categorize online bank transactions in QuickBooks Online.

If you need further assistance with your bank connectivity or any QBO-related issues, don't hesitate to reach the Community again. Have a wonderful day!

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Issues Connecting Bank Accounts