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CharleneMaeF
QuickBooks Team

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

I'm here to help you start over, DM06.

 

Since your QuickBooks Desktop license has been discontinued, you'll want to download and use our trial version. Then, restore your company file on the program. 

 

Here's how:

 

  1. Go to the File menu and then select Open or Restore Company.
  2. Select Restore a backup copy and then Next.
  3. Select Local Backup and then Next.
  4. Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
  5. Select a folder to decide where to save your restored company file. 
  6. Click Open.
  7. When you're ready, select Save

 

Once you've decided the amount of data that you'd like to move, you can start the migration process

 

To understand how your books were moved, I'd suggest browsing this article: Learn How Features and Data Move from QuickBooks Desktop to QuickBooks Online.

 

Lastly, I've added our Get Started with QuickBooks Online article for reference. There, you can browse topics that'll help set up, do things efficiently, and keep your books running smoothly.

 

Ping me if you need further assistance in migrating and keeping your books accurate in QuickBooks Online. This way, I'll be able to help you out. Keep safe always!

DM06
Level 1

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

HI @CharleneMaeF thank you for your reply. If I do this, how will it affect the payroll that I have sent out and will be deposited on Friday 7/8/22 using QBO?

Jen_D
Moderator

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

Thanks for requesting more information about the conversion process, @DM06.

 

If you have an existing QuickBooks Online account, the system will only copy whatever is imported from QuickBooks Desktop. However, we always recommend that you reach out to our experts to make sure no data is compromised during the process.

 

  1. Go to the Help menu then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose your contact option to initiate a discussion with a live agent.

 

You'll want to check this article more information: Learn about converting from QuickBooks Desktop to QuickBooks Online.
 

Update me if you need further assistance with the migration process. I'll be right here to provide the information you need.

clearthinkernow
Level 1

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

Have a new QBO account recently converted by Intuit from Desktop. I was told by client that reports matched after conversion. I have been trying most of the day to both research and tinker so that I can do the first reconciliation. My reading has informed me that reconciliations don't convert and that all transactions should be blank in the Status field. That is not true in this case. I have over 26K reconciled transactions and I don't know how to proceed. Changing them all to blanks terrifies me (there's no going back) because there are so many. Why do I have reconciled transactions? How did they get reconciled? With this issue I don't know how to proceed to find starting balance so I can begin. There is no Opening Balance Equity. I played a little bit with creating OBE and reconciling it but that just brings me back to the question of what to do with all the reconciled transactions. They go back to 2009. When I looked into Reconciling there is just so many trx and I have no idea if we can get bank statements that far back. I just feel stuck and bewildered. The sheer volume is terrifying.

SarahannC
Moderator

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

Hello clearthinkernow,

 

I would also feel the same when we're about to do unsure things in our book. Also, keeping your data accurate after the migration is my priority.

 

After converting from QuickBooks Desktop to QuickBooks Online, all reconciled transactions in QBDT we'll be added to QBO. That is why the previously reconciled transactions from years ago are also showing in the online product. However, your past reconciliation reports don't move to QuickBooks Online. This is due to product features difference. We can use this article for further guidance: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.  

 

What we only do is compare the reconciled transactions using your bank statements. This is to make sure you're data remains accurate after the migration. If you're unsure about getting your bank statement from the previous years, we can contact your bank to help us with this matter. Also, we can reach out to our Support Team to review your new QuickBooks company in a secure environment.

 

  1. Go to the Help icon.
  2. Click Contact us
  3. Follow the on-screen instructions.

 

Here are some articles for more information and tips about handling accounts and transactions:

 

 

Don't hesitate to comment below if you have more concerns about bank transactions and reconciling accounts in QBO. I'm here anytime to help you.

seballos
Level 1

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

I had errors in the balance for one checking account and my credit card account.  Since all my accounts were balanced and reconciled prior to the move from QB for Mac desktop to QB online, I just did a journal entry in each account to correct the balances to date.  I may never find the error in transfer since my desktop accounts go back years, and it may not be just one error but multiple.  It's not worth it.  It was like an error of $560 and $1100 in the accounts.

Jeddy1970
Level 1

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

I'm in the same boat.  It is laughable at this point.

Jeddy1970
Level 1

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

I think I may have to do the same.

MrsPizer
Level 2

Just converted from QB desktop to QB online and trying to reconcile accounts, beginning balance way off can someone help?

Just converted this week and the loss of information and functionality is maddening.  I'm over 10 years into using QBDT at which my staff and I are quite adept. Now, my customers come in and their balances aren't right - not good for business - I can't allow my staff to check off daily credit card deposits without giving them access to all my financials, all my journal entries are gone, and more.  I am going to have to give this to my accountant because I don't have the time and product knowledge to fix it and God only knows what that's going to cost me.  It is not possible to overstate how unhappy I am.

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