Main Credit Card not communicating with sub accounts

Let me officially welcome you here in the Community, @heatherpycior995. 

I'm here to assist you regarding your concern about the sub-account balances in QuickBooks Online. 

Posting transactions to the parent account will not impact the sub-accounts. The parent account's balance will decrease once you record money-out under it, while the balance of the sub-accounts remains the same. 

You can check the parent account if there are transactions that weren't assigned to the sub-account. This causes the difference between their balances. 

If the difference after reconciling is a negative number. You can resolve it by creating a check transaction without a check number and You can create an adjusting entry to adjust the reconciliation. 

Here's how to enter an adjustment entry: 
 

1. Go to the Accounting menu and go to the Reconcile tab.
2. Reconcile your account.
3. After you've reviewed everything for errors, click Start reconciling.
4. Select Finish now from the dropdown.
5. Click Done. 

You'll see a message explaining that your account isn't balanced. Select the Add adjusting entry link. This creates an expense transaction if the difference is negative, or an income transaction if the difference is positive. It forces the account to balance. 
 

Also, you can check out this article for your reference above on how to make the account inactive and how to create a journal entry. 

If you need to locate an adjusting entry later on, here's how to find past reconciliation adjustments. 

Please don't hesitate to come here with all of your reconciliation needs. The Community is here to ensure your success. 

Hi,

Thank you for your response! I am not sure you understand the problem that I am facing.

I have set up four chase sub accounts all part of one main credit card account. I entered and reconciled  the entire year for 2020. I always reconciled the main credit card  account leaving the main credit card balance to be correct but two of the sub accounts have incorrect balances (they have the balance for the entire year. ) This is causing issues with the companies balance sheets. I have tried to allocate the incorrect  balances to opening balance equity and reconciliation discrepancies but when I do this it causes a negative balance in the main credit account. How can i fix this ?

Currently when I create a journal entry or a reconciliation discrepancy for any of the sub accounts it does affect the main credit card. I believe when the credit cards were set up there was an issue. Now I am trying to void out the incorrect balances in the sub accounts but I can not with out creating a negative balance for the main credit card.

Hi,

Thank you for your response! I am not sure you understand the problem that I am facing.

I have set up four chase sub accounts all part of one main credit card account. I entered and reconciled  the entire year for 2020. I always reconciled the main credit card  account leaving the main credit card balance to be correct but two of the sub accounts have incorrect balances (they have the balance for the entire year. ) This is causing issues with the companies balance sheets. I have tried to allocate the incorrect  balances to opening balance equity and reconciliation discrepancies but when I do this it causes a negative balance in the main credit account. How can i fix this ?

Hi there, @heatherpycior995.

Thank you for getting back in here. I can see a duplicate post of your concern was answered by my colleague @Giovann_G. If you aren't notified of her answer, you can open this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-credit-card-payments-creating-negative....

For more tips about QuickBooks, you can always open the topics from our help articles.

If you have other QuickBooks-related concerns, please let me know by adding a comment below. I'm always here to help. Keep safe!