I appreciate you taking the time to post here in the Community, @Kathinbob.
I understand how important it is to upload your bank transactions in QuickBooks Online. Let me share with you some insights about uploading transactions.
May I know what type of file you want to upload to your QBO? QuickBooks Online will only accept QBO and CSV file formats. You can request your bank to send this kind of file or if your bank cannot provide this type of file, you can convert it into one.
If ever you upload the said files and you get the same error, I recommend you contact our QuickBooks Online support.
Here's how:
- In your QBO account, select the Help icon.
- Choose the Assistant section.
- Type your concern in the Type Something field.
- Click Talk to a human.
- Click I still need a human.
- Click the Get help from a human.
- You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
Lastly, I'm adding this helpful article to guide you in matching your transactions: Match online bank transactions in QuickBooks Online
Please don't hesitate to reach out here in the Community if you have further concerns about uploading transactions and QBO features. I'll be here to help.
