Hello, I started using Melio payments and have done 4 so far, using ACH. When they come through on my bank feed, none find the matching payments. When I try to use "match" the bills don't come up, since they've been paid. When I try to clear the payment, void it or make it a zero amount so I can try to force the Melio payment to find it, that doesn't work either. Can someone suggest what I might be doing wrong?
I can help you match your paid bills to your bank downloaded transactions. First, let's ensure that the bank you used to pay the bill is the same where your bank downloaded transactions are posted. Also, when you click the find match option, make sure that the date range is within the date you paid the bill.
Thanks for your reply. I am positive the bank and account I used to pay the bill is the same where the bank transactions are posted. I am also positive that the date range is correct. I did check these things before I posted the question. Do you have other suggestions?
To further check the root cause of why Melio payments don't match in QuickBooks, I highly recommend contacting their customer support team. They’ll be able to investigate the status of the payments and share steps to resolve the issue. Here's how: