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Anonymous
Not applicable

Missing an entire year of reconciled transactions

I am missing an entire year of reconciled transactions... I can’t file my taxes with my company bc the entire year is gone???  I reconciled them, and now they’re gone!? How to I find the transactions? 

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Best answer 04-09-2019

Best Answers
QuickBooks Team

Re: Missing an entire year of reconciled transactions

Hello there, @Anonymous, 

 

I appreciate you running the Audit Log, as provided by my peer above, to help locate the missing reconciled transactions. 

 

Yes, there isn't a Hide option if you're using QuickBooks Online (QBO). Let me share some possible reasons why the reconciled transactions are missing: 

  • If you have an Accountant user, he/she might have used the Undo Reconcile tool. Then, he changed the reconciliation status of the transactions within the reconciled period. 
  • The reconciled account was merged with another account, which is why the transactions might have removed from the reconciliation report. 

 

You can visit this article for your reference: View Details For Missing Reconciled Transactions.

 

Please take note the transactions that were undone can't be restored. To help fix this, you'll need to manually reconcile the entries. Here's how: 

  1. Go to the Gear icon on the Toolbar.
  2. Under Your Company, select Chart of Accounts.
  3. Find the appropriate account for the transaction.
  4. From the Action column, click View Register
  5. Manually change the transaction from C to R
  6. Click Save.

 

For more information, you can check out this helpful article: Manual Reconcile A Transaction. To learn more about reconciliation topics, you can browse them through this one-stop bub article: Reconcile Hub

 

This will get you moving today, @Anonymous. I'm here anytime you have other concerns. Have a great day!

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5 Comments
QuickBooks Team

Re: Missing an entire year of reconciled transactions

There are a few reasons why this could happen, Mothersmucker.

 

For QuickBooks Online:

  • Your Accountant may have used the Undo Reconcile tool. This can change the reconciliation status of the transactions removing the corresponding reconciliation report.
  • The reconciled account was merged with another account.
  • You exported reconciled transactions from other version to QBO

Let's try to check the causes of the missing transactions by running your Audit log and the reconciliation report. Also, refer to this article on how to view details for missing reconciled transactions.

 

In QuickBooks Desktop, let's run the reconciliation report and review the audit trail as well. If there are no issues, you can verify if the Hide transactions after statement's end date box at the top of the reconciliation screen checked. You'll have to remove the check mark to view the reconciled transactions.

 

Reconcilation.PNG

 

QuickBooks Self-Employed doesn't support the reconciliation process. It could be one of the reasons why you can't see the reconciled transactions if you converted other QuickBooks product to QBSE.

 

You can always reach out to me if you have further concerns about reconciling. I'd be around to help!

Anonymous
Not applicable

Re: Missing an entire year of reconciled transactions

I’ve looked for the hide reconciliation and I don’t see a tab for that. I’ve searched through qb and I don’t see any sign of where the year might be.

QuickBooks Team

Re: Missing an entire year of reconciled transactions

The Hide transactions after the statement's end date box is only found in QuickBooks Desktop, Mothersmucker.

 

I'll walk you through on how to look for this option. Here's how:

  1. Go to Banking and click Reconcile.
  2. Enter the necessary information and click Continue.

The Hide transactions after the statement's end date box is at the top right corner of the Reconcile screen. If this option is checked, kindly remove the check mark to view the missing reconciled transactions.

 

Also, you can run the reconciliation report and review the audit trail as well and check if there are missing transactions.

 

If you're using QuickBooks Online, there are a few reasons as to why the reconciled transactions are missing. These reasons are mentioned by my colleague @Catherine_B above. You can view the changes of the reconciliation reports in the Audit Log. This feature displays the history of the changes made to your reconciliation reports as well as the user information for each change.

 

Here's how to view the Audit Log: 

  1. Go to the Gear icon and click Audit Log.
  2. Click the Filter button.
  3. Under Events, click Reconciliations.
  4. Click Apply.

Also, you can check the changes made to the individual reconciled transactions. To do this, please refer to the steps in running the Audit Log and locate the transactions to open it. Select More and select Audit history.

 

Once done, the reconcile changes are showed in the CLR column.

 

Feel free to post again in the Community if you have more questions. We'll be right here to answer.

 

 

 

 

 

Anonymous
Not applicable

Re: Missing an entire year of reconciled transactions

There isn’t a hide button and I’ve checked the audit log and there isn’t anything showing where I reconciled transactions in intuit quickbooks.

QuickBooks Team

Re: Missing an entire year of reconciled transactions

Hello there, @Anonymous, 

 

I appreciate you running the Audit Log, as provided by my peer above, to help locate the missing reconciled transactions. 

 

Yes, there isn't a Hide option if you're using QuickBooks Online (QBO). Let me share some possible reasons why the reconciled transactions are missing: 

  • If you have an Accountant user, he/she might have used the Undo Reconcile tool. Then, he changed the reconciliation status of the transactions within the reconciled period. 
  • The reconciled account was merged with another account, which is why the transactions might have removed from the reconciliation report. 

 

You can visit this article for your reference: View Details For Missing Reconciled Transactions.

 

Please take note the transactions that were undone can't be restored. To help fix this, you'll need to manually reconcile the entries. Here's how: 

  1. Go to the Gear icon on the Toolbar.
  2. Under Your Company, select Chart of Accounts.
  3. Find the appropriate account for the transaction.
  4. From the Action column, click View Register
  5. Manually change the transaction from C to R
  6. Click Save.

 

For more information, you can check out this helpful article: Manual Reconcile A Transaction. To learn more about reconciliation topics, you can browse them through this one-stop bub article: Reconcile Hub

 

This will get you moving today, @Anonymous. I'm here anytime you have other concerns. Have a great day!

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