Missing check

KNesja2021 · ‎August 10, 2021

Good afternoon,

We use QB Desktop Accountant 2019. When I was reconciling our bank account, I found a check that cleared the bank on the 15th. I couldn't find the check in QB, so I printed a copy of the cleared check from the bank. It surely did come from us and was recent --- not something left over from long ago.

My question is: It was obvious we printed the check from QuickBooks, and the person who did it recalls doing it. How is it possible that it didn't post to the bank account?

I appreciate any ideas or thoughts anybody has.

Thank you.

BigRedConsulting · ‎August 10, 2021

It may have posted and then been deleted. Check the audit trail report to see if that happened.

Also, you can start to create a new check, then print it, and then close the check form and not save it. In that case there will be no record of it in your file.

KNesja2021 · ‎August 12, 2021

BigRed --- Thank you for your post. Via the audit, I was not able to find the check being deleted, so I am guessing the person who printed the check accidentally "escaped" out of it instead of posting it.

It's crazy that QB would let you NOT post a check that you have actually printed ... and even ACCIDENTALLY not post it. There should be better controls.

Thank you for your reply!

Keith

BigRedConsulting · ‎August 12, 2021

There's a preference you can enable that forces transactions to save before printing. I think it's on by default:

Edit | Preferences | General | Company Preferences | and then enable Save transactions before printing.

Topics

Training

Community

Resources

Missing check

Missing check

Missing check

Missing check

Need to get in touch?